Customer zero
Whitley Hall Hotel
A 16th century country house hotel near Sheffield, with a
restaurant, a bar, bedrooms, gardens and a full wedding diary.
Around 90 people on the books. Exactly the size of business
that is too big for paper and too small for the systems sold
to hotel groups.
Its staff intranet, its Monday boards, its Zapier flows and the
sales office's spreadsheets were read end to end before a line
of the platform was written. Not summarised. Read: all 57 form
definitions, all 2,074 fields, all 140 notification rules.
That audit is why the platform has an opinion about things most
software does not, like the difference between a shift report
and a check, or why a wedding's payment status should never be
a dropdown.